• All order information must match to complete orders; IP Address, Shipping Address, Billing Address, etc...
• Cox Mazda has the right to cancel any order at any time for any reason without notification.
• In stock orders ship within 24 hours.
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it typically takes 2-3 days to arrive at our dealership and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. However, some parts ordered from the manufacturer may take up to 7-10 business days to arrive at our dealership and will be shipped to you the same day we receive it.
• Your order can be shipped Overnight for an additional cost, at your request.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.

• It is up to the purchaser (customer) to make arrangements for all NEW and CORE returns (UPS, USPS, FedEx, etc…).
• All parts must be verified by the VIN in order to be eligible for return.
• A copy of the invoice will need to be included with the return.
• There is a 20% restocking fee charged against all returned parts.
• Parts must be resaleable and in the original packaging.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable.
  • Opened packages included.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return request need to be within 30 days of receipt.
• If parts are defective please notify us within 15 days of receipt to inquire about a parts warranty refund.

Cancellation Policy

• An order or a portion of an order may be canceled up until the time it is processed.
• Any order than has been processed for payment, and then canceled afterwards by the customer, will be subject to a restock 20% fee.
• If the cancelled part was special ordered from the manufacturer a return fee of 20% will apply.